20/20 Trust provides Digital Inclusion leadership, research and programmes.  We partner with local communities to deliver Digital Inclusion programmes throughout Aotearoa, New Zealand.

Digital Inclusion has four interdependent elements:

Access: to affordable digital devices and access to affordable Internet where people live, work and play.
Skills: Confidence and competence with knowing how to use digital devices and the Internet.
Motivation: Understanding how the Internet and digital technology can help us connect, learn, or access opportunities.
Trust: Trusting in the Internet and online services; having the digital literacy to manage in the digital world; avoiding scams, harmful communication and misleading information so as to stay safe online, be confident and resilient.


  • The Five Point Plan for Digital Inclusion: COVID-19 & Beyond

    The COVID-19 pandemic has increased the reliance of New Zealanders on the Internet for work and study, information, and social interaction. It has also brought the need for digital inclusion into sharper focus and increased the urgency for action in this area. Too many New Zealanders are excluded from the digital world. The Government has laid Read more

  • Nokia Corporation Supports Pacific Seniors

    Now, more than ever, we are seeing the importance of being digitally connected. COVID-19 has highlighted that too many people living in New Zealand are lagging behind in the digital world and that New Zealand is at risk of widening the digital divide even further between the haves and the have nots. In the COVID-19 environment this means that for many people in New Read more

  • COVID-19 – Dr Angela Lim, Chair 20/20 Trust

    Tēnā koutou, In these difficult circumstances that the COVID-19 Pandemic has played across the globe. It is important to acknowledge the impact it has had on the 20/20 Trust and more specifically our people. To play our part in “Flattening the Curve”, we have decided to not take on new classes until we can do Read more

  • Digital Literacy For Pacific Seniors

    20/20 Trust is delighted to have received funding from the Office for Seniors, Super Seniors to deliver a Pacific Senior Connect digital literacy programme to 375 learners in Tāmaki  Makaurau (Auckland), and Ōtautahi (Christchurch) for up to 3 years. This programme will deliver a series of modules at participants’ churches and in their own language. Read more

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    20/20 Trust Strengthens Governance Group

    It is with great pleasure that I welcome 4 new Trustees to the 20/20 Trust – Marg Mcleod, Fritz Evile, Melissa Hall, and Barbara Biblich. Read more

  • Picture of Nethui logo

    NetHui2019: Digital Inclusion – It’s Time for Action

    Why are we still talking about digital inclusion? – It’s time for action Digital Inclusion was high on the agenda at NetHui2019. This workshop, facilitated by 20/20 Trust, posed three key questions about digital inclusion, generating ideas for action. What is digital inclusion? Participants confirmed the four key components of; affordable access, skills, confidence/trust, and Read more