Our Team

Management Team

Sue West – Executive Director

Sue West took up the role of Executive Director on 1 October 2019; she was previously Auckland Area Manager for 20/20 Trust, providing leadership of our Digital Inclusion programmes in Auckland.

Under Sue’s leadership, the 20/20 Trust team and numbers of learner participants in Auckland,  increased significantly. Sue’s extensive knowledge and networks enable 20/20 Trust to work with key stakeholders and partners across the country.

Sue is a digital education professional with more than 30 years’ experience. Her previous roles include Market Development and Digital Manager for Coastguard Boating Education, eLearning Contract Coordinator at the University of Auckland and eLearning Manager at Learning Network NZ. She has created and managed award winning eLearning projects across the Education Sector; and has presented at conferences in America, Australia, England and Aotearoa.


Shona Te Huki – Programmes Manager

Shona has worked with the Trust since 2013 delivering the Computers in Homes programme in the Manawatu/Horowhenua region then progressing into a management role for the Central North Island in 2017 as well as becoming the National Refugee Connect Manager that same year.

Shona has a background of working in the Social Services sector and has a passion for working alongside families who are wanting to develop digital literacy confidence and competency to become more engaged with the digital world.

Shona works with communities, partners, stakeholders, families and individuals to promote, create and deliver digital programmes that  contribute to well-being.


Seraphim Bernus – Office Manager

Born in France, Seraphim has been living in Aotearoa since 2008 and is a proud New Zealand citizen.

Seraphim joined the 20/20 Trust team in 2019 as Office Manager. She brings a wealth of knowledge to the team with her vast experience in both the international corporate and public sectors. Her current role involves providing administrative support to all 20/20 Trust programmes and programme team members, as well as being the first point of contact for all 20/20 Trust communications.

Seraphim is passionate about diversity and the wisdom of all cultures; she is currently studying Te Reo Māori. Seraphim is an avid musician and continues to support her local community by being a Support Worker for the elderly and for people with intellectual disabilities.


Romana Fetu – Programme Lead

Romana Autagavaia-Fetu is a proud New Zealand born Samoan from South Auckland. A daughter, sister, wife and a mother to 3 young children. She has worked in Education for over 10 years, and is passionate about serving and making a difference in the lives of our communities. Growing up in the church she has a heart to serve and working alongside the youth, our Pacific Island Leaders of Tomorrow.

Over the years Romana has been an active member of her church and youth group, and continues to serve where she can. She believes everyone can succeed they just need to try and keep trying. When given the opportunity and the right support anything is possible. Romana is a believer of the Samoan proverb “ O le ala I le Pule o le Tautua” which is “The Pathway to leadership is thru service” and by serving others, we can create a meaningful path to success


Denise Proctor – Programme Coordinator

Ki te taha toku papa
Ko Ongaro toku maunga
Ko Rotokakahi te awa
Ko Ngatokimatawhaorua te waka

Ko Te Rarawa te iwi

Ko Te Uri o Tai te hapu
Ko Morehu me Nga hau e wha oku marae
Ki te taha toku mama
Ko Niuean ahau

Ko Denise Proctor toku ingoa

Denise is the current chair of the Board of Trustees at Pukekohe North School and a member of the Board of Trustees at Pukekohe High School. She is a committee member at Nga Hau e wha marae ki Pukekohe and is involved in the local rugby league, softball and waka ama sports clubs.

Denise has raised six mokopuna for the last 16 years and became involved in the 20/20 Trust Computers in Homes programme in 2009 because she could see the benefits of having access to technology in the home for her mokopuna and  whanau. In 2014, Denise became a trainer for Computers and homes in the Franklin area and has continued to work with 20/20 Trust as a Coordinator for the Family Connect digital literacy programme.


Sene Lima – Programme Coordinator

Sene Lima was born in Samoa and migrated to New Zealand with her parents and 4 siblings.  She grew up in New Zealand and gained a Diploma in Business Management at AUT.  Sene has had extensive overseas work experience with community groups including; working in Australia for KinCare,  an organisation caring for the elderly, and later on, moved to Los Angeles to work with at-risk youth for 2 years.  Upon returning to Australia she studied Pastoral Care and Ministry and Community Service which led her to join a mission group volunteering in Samoa after the Tsunami in 2009. Sene worked in Samoa, volunteering with a children’s shelter for 5 years before moving back to New Zealand to look after her elderly parents.

Sene has since worked in the Education Sector for 5 years and joined 20/20 Trust as a facilitator in 2019, she has a heart for the community, and a passion to equip and enable people to succeed.


Janine Lonergan – Programme Coordinator – Dunedin (Computers in Homes/Refugee Connect)

Janine comes from a background of School Administration where she saw first hand the growing effect the Digital Divide was having on both old and young. She is very family orientated, being a mother of 3 and a grandmother of 4.

Janine joined 20/20 Trust in 2005, when she launched Computer in Homes in Herekino in the Far North. After spending 4 years working with schools from Rawene to Te Hapua, she moved to Dunedin and launched the programme in Otago in 2010.

Janine works with communities, partners, stakeholders, families and individuals to promote, create and deliver Digital Inclusion programmes contributing positively to well-being outcomes for all people living in New Zealand.


Janet Te Rore – Programme Coordinator – Te Tai Tokerau

Janet is the Manager and Founder of Te Roroa Learning Assistance, Dargaville. She is an experienced educator and a national trainer/facilitator for Literacy Aotearoa, delivering their adult literacy and numeracy tutor qualifications and  for ACE Aotearoa delivering their ACE Teaching Standards workshops nationwide.

She has worked with Ako Aotearoa to facilitate their He Taunga Waka professional development for tutors and others teaching and working with Māori.

Janet has also held a ministerial appointment to the governing council of Northland Polytechnic (now Northtec) Whangārei.

She received her B.Ed. (primary) in 2005 from Auckland University and has teaching experience ranging from mainstream primary to alternative education in high school environments and polytechnics.

Janet is passionate about education and providing learning and tuition that helps to improve and transform the lives of learners. She is a self-confessed lifelong learner.



Eseta Autagavaia – Programme Support (Evaluation)

Eseta provides evaluation support across all 20/20 Trusts programmes. This involves gathering essential data to assist with the evaluation of programmes, including; engaging with learners to collate survey data, capturing learner stories, video and photos.

Eseta has a well developed skill set, spanning the education and health sectors. Her most recent position was at Iosis in Manurewa where she was involved in; supporting and referring young people, families and adults to programmes that best suited their personal situation. These  included; counselling, parenting, and drug and alcohol programmes.

Eseta is a mother of 3 who has a strong passion for her family, Samoan culture, travel and food.


Graeme Gibb – Technical Support

Graeme is an experienced technician who has worked for 4 years providing technical support for 20/20 Trust families across Auckland.

Graeme coordinates technical support for staff and learners throughout the country using our 0800 tech support helpline and our technical support job management software.  He also provides support for learners with Internet options, explaining how to access services and assists with modem installation and solving issues that learners may have relating to digital technology device support and Internet connectivity.  Graeme creates our online registration systems and looks after our learner database systems.

Graeme is an all round great guy.


Anna Phipps – Accounts Executive

Anna joined the team in May 2017 and provides Business Support Services to ensure the smooth operation of the Trust. Anna assists with all budgeting, financial reporting and processes all accounts related materials. Anna has done extensive work on our procedural documentation and policy work.