Our Team

National Team

Laurence Zwimpfer - Contracts DirectorLaurence Zwimpfer – National Operations and Development Manager

Laurence runs a private company specialising in the use of information and communication technologies in education. Since 1997 he has provided consulting and project management services to the Ministry of Education and other government and private sector organisations. Prior to that he worked in a business development role at Telecom New Zealand, where he supported education institutions and businesses that were interested in exploring the effective use of ICTs.

Laurence was a 20/20 trustee from 1997 until 2009, including chair from 1998 – 2000. From 2009 he contracted to the Trust in the role of Contracts Director and since 2016 he has been Operations Manager.


Anna Phipps - Business Services ManagerAnna Phipps – Business Services Manager

Anna joined the team in May 2017 in the new role of Business Services Manager. This is a key role in the evolution of the Trust and will make a significant contribution to improved organisational effectiveness and increased capability as we focus on strengthening the development of digital skills across the country.

The Business Services Manager is accountable for driving day to day operational excellence across the Trust, the management of business services and systems.

Anna has a strong understanding of leadership, policy, governance matters and financial management gained within the not-for-profit sector. Her previous role was in the New Zealand Medical Association where she was a key contributor to the development of strategies that enhanced the performance of the Association and ensured its on-going sustainability.


Carol Bourn – Finance and Office Administrator

Carol is responsible for the day to day running of the 20/20 Trust’s national office, supporting the delivery teams, Executive Director and Board of Trustees with a variety of functions of the Trust.

She is the go-to person for all financial management, reporting and budgeting.

Previous roles include Practice Manager for a Professional Services firm and an Education Consultancy.

Carol has a Business Degree majoring in Communications and Marketing.


""Bill Dashfield – Systems Support and Development

Bill Dashfield manages the 20/20 Trust’s websites and internal systems. He has overall responsibility for their quality, usability, development and technical support, and supports and mentors 20/20’s distributed team of content owners. He is enthusiastic about digital inclusion and the value of the web and Cloud applications to community and voluntary organisations and a co-organiser of Net2 Wellington.

Bill worked in the IT industry in programming, customer support, training, marketing and media relations; he has managed and developed commercial and community websites since the start of the web.

From 1996-2003 Bill was a 20/20 Trustee, before stepping down to manage Community Net Aotearoa and advise on community aspects of the Government’s Digital Strategy, as well as community ICT research and web accessibility and usability.


Sue Kini, Stepping UP Product ManagerSue Kini – Northern Area Manager/Stepping UP Product Manager

Sue Kini has been involved with the 20/20 Trust since July 2009.  Initially Sue was the Computers in Homes Regional Coordinator for Northland, in 2015 she became the Stepping UP Product Manager and in 2017 Northern Area Manager, which she now manages alongside her coordinator role.

Sue has a background in computer training, working for a PTE for five years before going into business for herself as a one-on-one computer trainer contracting to several different organisations.

Her enthusiasm for adult digital literacy does not waver and she says her work for the Trust has provided her with her best job satisfaction ever.


Sue WestSue West – Auckland Area Manager

Sue West provides leadership in responding to digital inequality in Auckland.

Over the last year, 20/20 Trust has significantly increased the number of families and learners in Auckland that participate in our digital inclusion programmes. Sue’s extensive knowledge and networks enable us to work with key stakeholders and partners across the city and region.

Sue is a digital education professional with more than 25 years’ experience, and previously was Market Development and Digital Manager for Coastguard Boating Education, eLearning Contract Coordinator at the University of Auckland and eLearning Manager at Learning Network NZ (formally West Auckland Education Centre). She has created and managed successful eLearning projects across the early childhood, primary and tertiary education sectors.


Shona Te HukiShona Te Huki – Lower North Island Area Manager/Refugee Connect Programme Manager

In January 2017, Shona became Lower North Island Area Manager, covering Manawatu, Horowhenua, Kapiti and Wellington, and also managing the 20/20 Refugee programme.

Shona also continues her long standing role as Regional Coordinator for 20/20 in Manawatu, Horowhenua and Kapiti.


Auckland Team

20/20 Trust continues to build capacity and focus on addressing the challenges of digital inclusion in Auckland.  Approximately 34% of New Zealanders live in Auckland and close to 60% of schools in Auckland are rated by the Ministry of Education as Decile One. The 20/20 Trust Auckland team works with whānau, schools and community organisations to provide programmes that respond to the diverse circumstances of Auckland learners.

Sue West – Auckland Area Manager & West Auckland Coordinator

See Sue’s profile above

Maria Green, Project Coordinator

Maria Green – Project Coordinator

In March 2017, Sue West, 20/20 Auckland Manager, announced the appointment of Maria Green as Project Coordinator to further increase the 20/20 Trust’s capacity to address the challenges of digital inclusion in Auckland.

“Maria will bring a range of valuable skills and experience to the team. With a background in Sociology and Management, Maria will help strengthen and contribute to the growth in Auckland as the team responds and adapts to the growing needs of the region.”

Visit Computers in Homes Auckland Region for more information


Kristina Parbhu – Kristina ParbhuClient Services Coordinator

Kristina Parbhu was recommended to us from the Turangi Computers in Homes project and joined the 20/20 Trust in February 2014; after returning home to Wellington.   Employed as the Computer Technician at Tongariro School for 5 years, Kristina had the opportunity to champion and support their Computers in Homes intake; training and graduating 18 families in basic desktop computing.

Kristina now manages 20/20 programmes families’ Automatic Payments.


Barbara Craig – Barbara Craig, Researcher, Victoria UniversityResearcher, Victoria University

Barbara teaches in the School of Policy and Implementation at the College of Education, Victoria University of Wellington. She offers courses on the policy and usage of Information Communication Technologies (ICTs) in education and community/family settings. Barbara was a Trustee from 1998 – 2016 and was part of the team that developed Computers in Homes in 2000.

Her current research interests include examining the use of Web 2.0 tools in teaching and learning, evaluating aggregated learning networks and research into family and community responses to new technologies including social networking.

She has long been involved in research projects evaluating community ICT projects. Through this work she is connected to the international Community Informatics Research Network, developing evaluation frameworks for measuring social, educational and economic benefits of digital connections.


ICDL and KiwiSkills

Collectively our team have a wealth of knowledge, skills and experience to offer our clients and effectively manage the New Zealand ICDL and KiwiSkills programmes. We are passionate about people realising their full potential and being able to fully participate in the digital world.

June Robinson, ICDL/KiwiSkills ManagerJune Robinson, ICDL/KiwiSkills Manager

June manages the ICDL/KiwiSkills programme and team in NZ. Prior to joining the 2020 Trust June worked as Partnership & Development Manager for a charity that positively impacts youth employment in NZ.

June has extensive experience in the third sector as well as commercial enterprises. Her areas of expertise are in business and partnership development, sales management, process improvement and corporate social responsibility.


Karin Elliott, ICDL/KiwiSkills Programme Coordinator

Karin Elliott, ICDL Programme CoordinatorKarin has supported the ICDL/KiwiSkills programme and team in NZ since 2014.

She manages the online training and testing tools for and associated databases for ICDL, provides technical support, advice and training to the 20/20 Trust’s many ICDL training partners and Authorised Test Centres in New Zealand.


Sonya McdonaldSonya McDonald, ICDL/KiwiSkills Administrator

With increasing uptake of ICDL and KiwiSkills, Sonya joined 20/20 in 2017 to help Karin and to extend support coverage of the ICDL online training and testing tools and associated databases.

She provides technical support, advice and training to the 20/20 Trust’s many ICDL training partners and Authorised Test Centres.


Stepping UP

Sue Kini, Stepping UP Product Manager/Northern Area Manager

See Sue Kini’s profile above.


Regional Teams

The ongoing success of the 20/20 Trust’s digital literacy programmes relies on both government support and partnerships with local communities. The regional coordinators and their local steering committees play an absolutely critical role in managing the roll out of Computers in Homes and other programmes in their regions. The results achieved are a tribute to their efforts and commitment to the programme.

The 20/20 Trust is fortunate to have a team of exceptional regional coordinators, built and developed over the years. They provide the energy to drive the programmes in their local areas, supported by the national team and delivery partners. Contact details for the regional teams are here.

20/20 Trust Regional Coordinators and National Team, Wellington CiH Hui 25/5/2106
20/20 Trust Regional Coordinators and National Team, Wellington May 2016