New UK research: major social and financial benefits of being online

UK Consumer Digital Index 2018 (Lloyds Bank and partners, 2018)

The Lloyds Bank Consumer Digital Index is the largest measure of financial and digital capability of people in the UK. This, it’s third year, has new details on Basic Digital Skills, digital skills in the workplace, new demographic data, money management attitudes and research on 11-18 year olds.

Scroll down for key findings or follow these links to Lloyds for details…

The report’s key findings at split into 5 sections:

1. UK Digital Skills – there are 470,000 more people who have at least one Basic Digital Skill than in 2017

2. Financial Resilience – 8.5 million people are not rainy day ready

3. Inclusivity – people with a registered disability are four times as likely to be offline

4. Learn to Earn – 9 million of the UK workforce demand digital skills to succeed

5. Helping People Prosper – 21.1 million people are less lonely due to digital


Major social and financial benefits of being online vs offline

Here are some findings relating to social and financial benefits of being online (or looking at it another way, the social and financial costs of being offline).

The research shows clear social benefits which are more likely for people with low compared to high income (pg 36):

  • 82% of people credit the internet with connecting them better to friends and family
  • 72% says it is helping to save time
  • 53% say it has helped them find a job

Disabled people are more likely than people without disability to report some social benefits:

  • 27% more likely to say that the internet helps them feel less alone (52% vs. 41% UK average)
  • 13% more likely to say that they feel more part of a community (54% vs. 48% UK average)
  • 9% more likely to say that it helps them manage their health (50% vs. 46%)

Despite this, registered disabled people are four times more likely to be offline. (25% vs 6%  pg 35)

Correlations suggest considerable financial benefit too:

  • Households with over £40,000 income per year are 47% more likely to have full 5 Basic Digital Skills than those with income under < £17,500 (NZ$34,000) (pg 34)
  • The 10% of the workforce without Basic Digital Skills earn £13,000 less (NZ $25,000 less) than those with all five Basic Digital Skills (that’s half the average wage) (pg 7)
  • Unemployed people are 3 times more likely to not have all basic skills (27%) than those employed (10%) (pg 24)

View or download reports:

UK Consumer Digital Index 2018 Report summary
Full UK Consumer Digital Index 2018 report (PDF)

See also

New UK Essential Digital Skills Framework (Tech Partnership & Lloyds Bank)

NZ Pulse of our Nation report (includes Core Digital Skills) May 2017