What is digital equity?

Equality-EquityAchieving digital equity creates a level playing field where everyone has the opportunity to benefit from the advantages of technology, regardless of their background or circumstances.

It aims to bridge the digital divide—the gap between those who have access to and can effectively use digital tools and those who don’t.

This means not only ensuring digital inclusion—where all individuals and communities have access to the necessary technology, as well as the skills and knowledge needed to use it effectively—but also involves addressing issues such as affordability, opportunity, support and assistance.

The components of digital equity include:


This involves having reliable and affordable access to the internet, computers, and other digital devices. It also includes access to broadband and fibre connectivity—crucial for participating in online activities —and especially the availability of high-speed internet in underserved areas.

Equitable Opportunities

Ensuring that all individuals, regardless of their background, have access to online resources that can improve their quality of life, such as online education, job opportunities, healthcare information, and government services.

Digital Literacy

People need the skills to effectively and safely navigate the digital world. This includes the ability to use digital tools, software, and applications, as well as understanding how to evaluate online information critically and protect one’s privacy and security.

Digital Inclusion Programmes

Initiating programmes—such as those run by us—that specifically target marginalised groups such as low-income individuals, Māori, Pasifika, refugees, rural populations, people with disabilities, and seniors—to ensure they are not left behind in the digital world.

Support and Assistance

Providing support for individuals who face challenges in adopting digital technologies. This could involve technical support, community centers, or other resources to help people overcome barriers.

Affordable technology

Ensuring that digital devices and services are affordable for all individuals, regardless of their economic background. This prevents technology from becoming a barrier due to its cost.

Cultural Relevance

Recognizing the diverse cultural backgrounds of individuals and tailoring digital resources to be culturally sensitive and relevant to different communities.

Data Privacy and Security

Ensuring that individuals have control over their personal data and are educated about online security risks. This helps build trust in digital technologies.

Education and Training

Providing training and education on digital skills to individuals of all ages, focusing on both basic and advanced skills via formal education in schools as well as community-based initiatives.

Digital Content and Services

Ensuring that online content and services are accessible to everyone, including those with disabilities. While digital content might be created to optimise search engine results, it also needs to be designed with accessibility in mind.

Policy and Advocacy

Governments and organisations need to establish policies that promote digital equity and address disparities. This might include initiatives to expand broadband access to underserved areas or regulations that ensure fair treatment in the digital space or to fund digital inclusion programmes for those in need.

Digital equity is crucial for promoting social and economic inclusion in an increasingly digital world. It requires collaborative efforts from governments, organisations, communities, and individuals to address the various components and bridge the digital divide.

Our role

The 20/20 Trust:

  • Offers a range of digital inclusion programmes, initiatives and actions to high-need communities as we work towards better digital equity for all.
  • Advocates for improved digital equity for Aotearoa New Zealand and joins with kindred groups to address issues and promote a unified voice.

We also share our experience and insights in Digital Equity Priorities for Aotearoa New Zealand