Media and Press resources – contact, logos, backgrounders

This resource page is for press and other media reporters, with media contacts, recent changes, logos, programme descriptions and key facts about the 20/20 Trust.

Media contact

Laurence Millar
Chair, 20/20 Trust
021 441 461


Stephen Carr, the newly appointed Executive Director of the 20/20 Trust

20/20 Trust Executive Director

On October 14th the Board of Trustees of 20/20 Trust announced the appointment of Stephen Carr as Executive Director of the Trust. Stephen started as Executive Director in November 2016.

In 2016, 20/20 Trust introduced management changes to respond to changing government expectations, improve organisational effectiveness, and contribute to strengthening the national development of digital skills.

The new management team comprises four Area Managers with geographic accountability for programme delivery, supported by three Product Managers for the Computers in Homes, Stepping UP and ICDL/Kiwiskills programmes, plus a National Operations and Development Group.  The Executive Director leads the new management team.

The changes have been designed to:

  • Enable a better understanding of the needs of individual communities;
  • Provide a broader range of options for digital access and skills, by bringing together elements of individual programmes to match those needs;
  • Develop a range of learning pathways that meet the needs of different groups, and align them with expectations of our funders;
  • Achieve better targeting of programmes based on data analysis and research;
  • Strengthen communications across the multiple programmes that 20/20 Trust provides; and
  • Enable increased innovation, and more effective use of technology.

These and other changes position 20/20 Trust well to provide leadership and work with communities to build and strengthen digital inclusion.


Click on logo for larger/higher-resolution image for download. Please follow the usage rules in the 20/20 logo style guide

New 20/20 logo (white on dark blue)Click on logo for larger/higher-resolution image for download.


20/20 Trust
Web resolution reversed 20/20 logo for use on all coloured/photo backgrounds. 

Click on logo for larger/higher-resolution image for download.

Computers in Homes logo Usual logo. Click on logo for larger/higher-resolution image for download.

CIH Logo Local FINAL2Use when usual logo is not best shape. Click on logo for larger/higher-resolution image.

Kiwiskills logoClick on logo for larger/higher-resolution image for download.

ICDL LogoClick on logo for larger/higher-resolution image for download.

Stepping UP logoClick on logo for larger/higher-resolution image for download.

20/20 Trust, and its programmes and projects

Our Vision: New Zealanders fully participating in our digital world.

Our Mission: To provide leadership and work with communities to deliver programmes that contribute to New Zealanders’ digital literacy, skills and inclusion.

The 20/20 Trust addresses issues resulting from the increasing use of information and communication technologies (ICTs), initiating, proving and delivering community based solutions. 20/20 then champions the widespread adoption of solutions that prove worthwhile. Our current programmes are summarised below.

To deliver its programmes, the 20/20 Trust has built a nationwide team of dedicated coordinators and trainers, and a network of delivery partners, sponsors and support groups. These are supported by proven resources and flexible processes and for working with schools, libraries and local groups in ways that meet local needs and local situations; and a range of digital literacy training modules ranging from the complete beginner upwards, including the world leading digital skills ICDL modules.

The 20/20 Trust’s digital literacy initiatives have won widespread recognition, support and awards.

The 20/20 Trust is registered Charitable Trust CC24748, as the 2020 Communications Trust.

The 20/20 Trust YouTube video channel has interviews with participants, teacher, trainers and others involved in 20/20 programmes

Computers in Homes –

Current: See Computers in Homes page 

Background: Computers in Homes began in 1999, at a single school in Cannons Creek, the lowest-income community in NZ, to help raise the digital literacy level of their children.

In 16 years of operation, Computers in Homes has trained and equipped 16,890 families.

Its vision is to:

  • Empower low socio-economic communities to become active participants in the online world and
  • Provide children from these communities with access to online educational resources from home by
  • Providing all New Zealand families who are socially and economically disadvantaged with a refurbished computer, an Internet connection, relevant training and technical support

Parents complete computer training at their children’s schools and make a small financial contribution before they take the computer home. They learn basic care of their machine, and support procedures set in place via the school. This people and skills focused approach is key to the success of the programme, and contrasts with schemes in other countries which are technology focused and have a high failure rate.

As the scheme developed, parents also embraced the learning experience for themselves, so the focus broadened to family literacy. In some regions, steering committees have expanded the vision to encompass community literacy. Schools reported increased school/home communication and more positive interaction between parents and teachers. Some parents have completed university degrees and other qualifications in teaching, social work, computing and the arts.

The programme won national and international awards, and has been cited as an exemplar for digital inclusion, community technology projects and adult education.

Computer in Homes was independently reviewed (by Martin Jenkins) in 2015; they found that Computers in Homes represents value for money, the rationale for intervention in digital exclusion is strong, the basic design of the core programme is valid and addresses the main barriers to digital inclusion, and that benefits were also found outside of education. The review made suggestions for improvements, which we have implemented.

What began as a project to bridge the digital divide has become a notable contribution to social capital in low income communities.

“I would recommend the Computers in Homes programme to anyone who wishes to learn how to use a computer or advance existing skills. It has definitely enriched our lives and I no longer feel as if technology is passing us by.” Computers in Homes graduate 5 years on.

KiwiSkills & ICDL and

Current: ICDL is recognised internationally as the benchmark for digital skills in the workplace. Nearly 15 million people throughout the world are ICDL-certified. In New Zealand the 20/20 Trust is supporting 7500 jobseekers to complete an ICDL qualification over three years (2015–17) through our KiwiSkills programme.

ICDL is offered in an advanced online environment that includes training as well as diagnostic and certificate testing. For candidates new to computers, workbook modules (Digital Citizen and Digital Citizen Plus) are also available.

For the period 1 July 2015 – 30 June 2016, a total of 1791 candidates completed 2,649 diagnostic tests and 877 certificate tests. As at 1 July 2016, we have thirty ICDL accredited test centres, but we expect this number to double by the end of 2016.

Our focus during 2015–16 has been almost entirely on the KiwiSkills programme. We reached our Year One target of 1500 jobseekers in 2015; our challenge for 2016 is to reach a further 2500.

Background: ICDL is a leading digital literacy programme giving an internationally recognised qualification – the International Computer Driving Licence. For over a decade, ICDL has offered online training and online testing in New Zealand.  The associated KiwiSkills programme makes ICDL freely available to job seekers.

The ICDL Foundation licences national partners around the world to implement its training and certification programmes. In 2012, the 20/20 Trust became the ICDL licensee for New Zealand.  The Trust works in partnership with Accredited Test Centres (ATCs) to deliver the programme. This includes schools, PTEs and tertiary education institutions as well as corporate, government and community organisations.

Stepping UP

Current: The 20/20 Trust’s Stepping UP programme provides free, community-based computer and internet training for adults. The programme modules (called digital steps) focus on practical ways in which digital tools can be used by people to enhance their lives and work.

Our focus in 2015–16 has been to expand our network of delivery partners, mainly with public libraries but also with a number of community technology centres to ensure that there are ongoing digital training opportunities available to the whole community.

Demand for the Stepping UP programme continues to grow; in the first 6 months of 2016 we have already exceeded the total number of digital steps completed in 2015 (2382 in just seven months compared to 2197 for 2015).

During the year the 20/20 Trust signed a Memorandum of Understanding with Public Libraries of New Zealand (PLNZ). We agreed to collaborate in supporting public libraries develop and deliver digital literacy initiatives. We have been delighted with the positive response from libraries throughout New Zealand. A total of 33 public libraries and 12 community organisations offered Stepping UP modules during 2015-16. A further eight are expected to offer Stepping UP by the end of 2016.

Background: Stepping UP digital literacy training was launched in 2009 with support from Microsoft’s Unlimited Potential programme. Initially concentrating on Computers in Homes graduates, it is now available to all New Zealanders in a growing number of locations.  Over 8,500 people have participated in the programme and successfully completed digital steps.

Digital Inclusion map

This prototype map gives more visibility to digital inclusion projects and resources in New Zealand and

  • makes it easy for people to find digital inclusion projects and resources near them
  • helps policy analysts and planners see coverage and identify gaps by region or area
  • encourages greater take up of, and support for, digital inclusion initiatives
  • encourages cooperation and knowledge sharing between projects.

In January 2017 there were over 540 listings on the prototype Digital Inclusion map. Listings can be subset by type of project, region, programme, organisation or a combination.

Background: The prototype 20/20 Trust Digital Inclusion map was piloted at InternetNZ’s NetHui in 2015. Anyone can suggest a resource for the map, and there is a bulk upload facility for organisations with many locations or projects.  Organisations can also easily include a map of their projects on their own website. The 20/20 Trust and InternetNZ have a joint project to combine the resources from the Digital Inclusion map with other New Zealand datasets from the NZ Census and other research.