Privacy Statement

Openness and transparency are important to us. The Privacy Act 2020 requires us – like any other New Zealand agency – to tell you certain things about the personal information we need to carry out our business functions. Here we set out how the 20/20 Trust collects, stores, uses and shares your personal information and why you can trust us to handle your information with care and respect.

We collect personal information from you, which can include your:

  • name
  • contact information
  • location
  • learner computer ID
  • interactions with us
  • billing or purchase information

We collect personal information only where this is necessary to carry out our business functions, such as delivering our digital literacy programmes and carrying out our research.

We will use and share personal information only where that is necessary to carry out the functions for which we collected it, or if required by law. Information we collect about participation in our programmes may be sent to Statistics NZ, Office for Seniors, Tertiary Education Commission, and other Government or research agencies where it may be used for research, evaluation, and programme reporting purposes.  This information will not identify any individuals.

We also collect, use and may share personal information when we are engaging with the public and with agencies, including managing our external enquiries, and otherwise engaging with people through our website, social media or communications activities (such as events, surveys, and newsletters).

Most of the personal information we collect is provided directly by you, or from other people or agencies (such as a referral partner) when you engage with us.

We store all our data (including your personal information) on secure cloud platforms such as Salesforce, Google Workspace and Microsoft 365 applications. We protect our data with all reasonable technical and process controls.

You can ask us for a copy of your personal information at any time. We will be as open as we can with you, but we also ensure we meet our business confidentiality obligations. As a participant in our programmes, if you require name suppression for privacy or confidentiality purposes, we will not divulge that information to any third party under any circumstances.

If you’d like to ask for a copy of your personal information, or to have it corrected, please contact us.

We may update this privacy statement from time to time, for example to reflect changes to the Privacy Act, so feel free to check in again occasionally to see what might have changed. This statement was last updated in May 2022.