Refugee Connect

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The 20/20 Trust’s Refugee Connect programme works with refugee families in a similar way to Computers in Homes; helping them use digital technology as a tool for learning, and for connecting with family members who still live overseas.

Our aim is to provide both the children and parents with the digital tools tools and skills they need to become active learners, access online educational resources, and stay in touch with family and events in their original home country.

The families are from refugee communities in Auckland, Hamilton, Wellington, Palmerston North, Nelson,Dunedin and Invercargill.

 “We are so privileged to be working with such a culturally diverse group of families.

As new Kiwis they bring perspective and wisdom to each of their new communities.”


The 20/20 Trust provides refurbished computers and internet access to 130 refugee background families nationally per year, under a Ministry of Education contract. The Ministry contracts separately a regional training provider to deliver the training component, employ family liaison and provide technical support to the families during the 12 month contract.

We are very appreciative of our regional training providers, who are achieving outstanding results with the delivery of the programme for each family we come into contact with and also the communities who have embraced each new family as they make New Zealand home.

A refugee family tells how Computers in Homes helped them – young and old – learn English, gain skills, employment, and keep in touch with family in Myanmar. A trainer reflects…


Outcomes of the programme’s 12 months of training and support will include:

  • Greater self-confidence in using ICT
  • Improved child/parent and home/school relationships
  • Families accessing educational resources relevant to their language and culture
  • Improved literacy and numeracy
  • Improved communication skills

How families are chosen

Computer in Homes training is for the whole family
Computer in Homes training for the whole family

Annual numbers are limited, and priority is given to recently arrived quota refugee families who:

  • Have secondary school aged children
  • Are headed by solo parents
  • Are without computers
  • Own a computer but require training

During the programme, refugee background families have access to interpreters/translators, childcare, transport, and family liaison support.

How it works

The initiative is a partnership:

  • Regional training providers deliver the Refugee Connect training, employ family liaison and provide technical support to the families. They are contracted to the Ministry of Education, who select them for their expertise and capacity in delivering digital training, community involvement and accessibility to the refugee community.
  • The 20/20 Trust provides refurbished computers or Chromebooks and an Internet subsidy, under Ministry contract.
  • The families are chosen by the Ministry of Education and Red Cross Refugee Services.
  • Family Liaison Persons: Key to the success of this initiative is the involvement of a person from the refugee community who will act as a liaison between the training provider and the families. They arrange family/community meetings; give support, advice and guidance; facilitate transport, refreshments and childcare for families; supervise attendance and class administration; and records visits and feedback.

An excellent programme…

Programme, field worker and academic reports show the effectiveness of the Computers in Homes for Refugee Families initiative:

Getting Started!

Please contact the local Ministry of Education co-ordinator:

Northern Region
Adel Salmanzadeh | | (09) 632 9360
Asma Shah | | (09) 632 9506
Private Bag 92644, Symonds Street, Auckland 1150

Central North
Afat Xiao | | (07) 858 7305
PO Box 774, Hamilton 3240

Central South
Maureen Zaya | | (04) 463 8678
PO Box 30177, Lower Hutt, Wellington 5040

Southern Region
Mastura Abdrahman | | (03) 378 7728
PO Box 2522, Christchurch 8140

Lead Adviser
Abdirizak Abdi | | (09) 632 9355
Private Bag 92644, Symonds Street, Auckland 1150

For more information please contact:

Shona Te Huki: | 0800 27 2020 ext 2