The Good Things Foundation charity is the UK’s leading digital inclusion organisation. This short report reviews its Future Digital Inclusion programme for 16/17 and links to research on results: 90% of learners progress to future learning, it delivered benefits to individuals and government estimated at 150 million pounds and around 60% of learners report more confidence and feeling happier. There are many parallels in approach, effectiveness and measured results between the Foundation and the 20/20 Trust.
The report, released by Government in December 2017, looks at four main areas, and makes 23 recommendations to address issues and opportunities, to help inform Government’s next steps with the Digital New Zealanders part of the Digital Economy Work Programme:
- Defining what digital inclusion means and those who appears most at risk of digital ‘exclusion’
- The role of digital capabilities or skills, are there particular capabilities that appear most valuable to have, and do these capabilities appear to have any impact on economic and social wellbeing?
- What research and interventions have been undertaken by other countries into the value of trying to increase digital inclusion in their populations, the results these have had and what interventions have also been undertaken in New Zealand to lift digital inclusion and what results these are achieving?
- Whether any of these interventions could be suited to New Zealand’s specific circumstances and populations.
The research was commissioned by MBIE and DIA and was written by an independent digital divide/digital inclusion research group that included (among others) 20/20’s Laurence Zwimpfer and Barbara Craig, and Catherine Cotter who subsequently became a 20/20 Trustee. Published in May, the report has been released by the new coalition government.
This is third annual report of its kind; the first being in 2015. The annual State of the Internet report is a look at some key aspects of the Internet in New Zealand. It looks at access to the Internet, and creative uses of the Internet, and this year has an in-depth look at trust and security issues in New Zealand.
You can download the full report here: https://internetnz.nz/state-internet-report-2017
The Evolution Index is economy and investment focused, with more than 100 indicators, across four key drivers: Supply Conditions, Demand Conditions, Institutional Environment, and Innovation and Change. New Zealand is listed as number 14 (out of 60) in terms of ‘Digital Evolution’ but one of 3 clear stand-out countries when ‘momentum’ is taken into account.
The paper also analyses the concepts and elements of Digital Trust; NZ is ranked 17th in Trust.
“Digitalization is now driving globalization. As such, achieving a competitive advantage in the global digital arena has become a key priority for governments, businesses and citizens who strive for inclusion and relevance in this global marketplace. It is also clear that momentum, innovation and trust all have a critical role to play when countries look to improve their digital development.”
- Download the 2017 Report
- Read the Digital Planet 2017 Executive Summary
- Learn more about the Digital Planet Digital Trust Index
- Read the authors’ piece in Harvard Business Review
This Inclusive Internet Index rates 75 countries (but does not include NZ ) by Availability/Affordability/Relevance/Readiness
Digital Skills for Life & Work (Sept 2017, UNESCO Broadband Commission for Sustainable Development )
The report examines how the education sector can ensure that all people develop essential digital skills for life and work.
Monash University reports that the report directs special attention to the often-overlooked ‘soft’ skills required to thrive a technology-saturated world. These include understanding the implications of online activities; recognition of privacy considerations; knowledge of how to engage as responsible citizens in online environments; and awareness of how digital technology, big data and algorithms affect individuals and communities.
The Report offers a series of pointed policy recommendations and advises governments to maintain public involvement in digital skills development and redouble efforts to address inequalities in the provision of digital skills and competencies.
- Monash University article on report
- Download Digital Skills for Life & Work (Sept 2017, pdf, 2.6 MB)
The perception and reality of digital skills in Singapore have been revealed in a new study by ICDL Asia, with eight higher education institutes. 373 students were asked to rate their digital competencies in basic ICT tasks, including using spreadsheets and word processing software, working with files and managing data, and working online. The average difference between their perceived and actual performance was 14% points, and although 88.5% of them rated themselves as ‘fair to excellent’, their average performance was in ICDL’s digital competency tests was only 55%, 20% points below the competency pass rate of 75%.
Each year InternetNZ commissions research about Kiwis’ attitudes to the Internet – their hopes and fears. This will build a useful resource and determine trends over time that input into planning.
InternetNZ’s 2017 Internet Research – key findings and links to their press release, infographic and summary slides.
The Australian Digital Inclusion Index measures the extent of digital inclusion in Australia, to baseline digital inclusion in Australia and assess progress over time. It will provide critical insights to translate into more effective policies, products and programs to improve digital inclusion and ensure no one gets left behind.
The initiative will involve extensive consultation with key community, academic, government and business organisations with an interest in improving digital inclusion in Australia. Produced by Telstra, RMIT University and the Centre for Social Impact, Swinburne, powered by Roy Morgan Research.
The map’s aim is to help organisations on the ground – from local authorities to district libraries – to direct their resources in the areas and to the people who need them the most in the UK.
This paper, from the UK Government funded Internet of Things (IoT), looks at the economic and personal costs of isolation and loneliness in the UK, and at the encouraging return on investment of some innovative projects using technology to reduce health service costs.
“Technology-based interventions such as video conferencing, computer training and the provision of internet access have been shown to have generally positive effects on social isolation, while the impacts of social media are less conclusive. While the enablers listed above are well evidenced, there are a number of more innovative interventions that are leveraging technology to tackle isolation and loneliness.”
Digital Inclusion in New Zealand: Assessing Government policy approaches and initiatives (April 2017)
This study by Ms. Catherine Soper for the Innovation Partnership was co-funded by a Google Fellowship. It reviews a range of digital inclusion strategies in the United Kingdom, Finland, Singapore and Australia, identifies lessons for New Zealand, and recommends actions to “ensure New Zealanders have the skills required to fully participate and benefit in a digital economy”, supporting the New Zealand Government’s vision/goal of “Ensuring all New Zealanders can fully participate in the digital world to realise the educational, economic and social benefits of ICT.”
- Innovation Partnership news release (on Scoop)
- Soper_2017_Digital_Inclusion_Summary_Report (PDF, 1.3 MB, on Innovation Partnership website)
The Government is supporting the development of New Zealand’s fast growing digital economy: enabling New Zealand to become a leading digital nation – a nation with a thriving digital sector, where our businesses, people and government are all using digital technology to drive innovation, improve productivity, and enhance the quality of life for all new Zealanders.
- Building a Digital Nation: Part of BGA Building Innovation, MBIE March 2017 (pdf 1MB)
- Building a Digital Nation: Infographic MBIE (pdf 246KB)
Digital skills and inclusion – giving everyone access to the digital skills they need (UK Govt. March 2017)
Part of the UK’s Digital Inclusion Strategy, this policy addresses the digital divide: helping those missing out lack of connectivity, digital skills, motivation or trust. There are three strands:
- tackling root causes of digital exclusion, so all have the capability to make the most of the digital world
- developing the full range of digital skills that individuals and companies need, and supporting up-skilling and re-skilling
- strong collaboration between the public, private and third sector to tackle the digital skills gap
Following it’s Digital Skills Crisis Report (June 2016) the UK Government developed the UK Digital Strategy covering:
- Connectivity – building world-class digital infrastructure for the UK
- Skills and inclusion – giving everyone access to the digital skills they need
- The digital sectors – making the UK the best place to start and grow a digital business
- The wider economy – helping every British business become a digital business
- Cyberspace – making the UK the safest place in the world to live and work online
- Digital government – maintaining the UK government as a world leader in serving its citizens online
- The data economy – unlocking the power of data in the UK economy and improving public confidence in its use
This report from the Good Things Foundation (formerly Tinder Foundation) presents for the first time both the costs, and the significant benefits of equipping everyone in the UK population with Basic Digital Skills. Findings reveal significant benefits for individuals (including both cost and time savings, as well as social and wellbeing benefits), and for the UK as a whole, in terms of productivity and savings. The Good Things Foundation has a useful research section on digital inclusion in the UK, including an annual Digital Nation infographic.
The authors interviewed over 50 participants in the Computers in Homes refugee programme, and identified 5 ways that ICT enabled capabilities contribute to social inclusion. They conclude that all social inclusion policies and programmes need to include ICT to build these capabilities.
- 20/20 review and summary of ‘ICT and social inclusion of refugees’ report
- ‘Information and Communication Technology and the Social Inclusion of Refugees’, Antonio Díaz Andrade and Bill Doolin, AUT (MIS Quarterly -charges apply)
The Office of the Privacy Commissioner’s ‘Privacy Concerns and Sharing Data’ survey, conducted by UMR Research.
- Main points of the report, and round up of privacy protection tools and training (20/20 article)
- Read the full OPC press release and ‘Privacy Concerns and Sharing Data’ survey report on www.privacy.org.nz
Research in five digitally advanced European countries show that people routinely overestimate their digital workplace competency.
- Introduction to the ECDL research and summary of costs of workplace IT ignorance from ICDL Asia (20/20 article, ICDL website)
- Perception and Reality: Measuring Digital Skills in Europe (ECDL website)
A study of digital inclusion organisations in the USA, by Dr. Colin Rhinesmith (University of Oklahoma) and the Benton Foundation, identifies four essential activities for digital inclusion:
- Providing low-cost broadband: Cost continues to be a major barrier: address “ability to pay” rather than “willingness to pay
- Connecting digital literacy training with relevant content and services
- Making low-cost computers available: Low-cost/free computers just as important as low-cost/free Internet
- Operating public access computing centers
- 20/20 analysis of mapping to proven approaches in NZ with 20/20 programmes and initiatives.
- Four Essentials for Digital Inclusion Efforts, Dr. Rhinesmith’s introduction to his research on www.benton.org.
- Download Digital Inclusion and Meaningful Broadband Adoption Initiatives (pdf, 820 KB)
This OECD report examines students’ access to and use of ICT devices, and explores how schools are integrating ICT into students’ learning experiences. The report discusses differences – the “digital divide” – related to students’ socio-economic status, gender, location, and school.
- 20/20 analysis of ‘Students, Computers and Learning – Making the Connection’ and how it relates to NZ
- Read ‘Students, Computers and Learning – Making the Connection’ on OECD website
The fifth World Internet Project NZ (WIPNZ) survey was conducted in late 2015 by the Institute of Culture, Discourse & Communication, AUT University, with funding from the Ministry of Business, Innovation and Employment, InternetNZ and Buzz Channel Marketing.
The WIPNZ is a major londitudinal survey investigating New Zealanders’ usage of, and attitudes towards the internet and has been conducted every two years since 2007. New Zealand Work Research Institute took over the WIPNZ in 2017.
The report said “The digital divide still persists” and “as the availability and use of the internet spreads ever more widely across society, the social cost for the minority who remain on the wrong side of the digital divide keeps on climbing”.
The fourth World Internet Project NZ survey was conducted and completed in 2013 by the Institute of Culture, Discourse & Communication, AUT University.
Academic research from AUT supports the effectiveness of the 20/20 Refugee programme’s approach: “ICT becomes a means that allow individuals to live the lives that they value”.
- The Rear-view Mirror and the Periscope: the Meaning of Computer Mediated Information for Refugees, Antonio Díaz Andrade, Auckland University of Technology, 2013, (299 KB pdf)
- Computer-mediated information and communication practices of resettled refugees in New Zealand, Antonio Díaz Andrade and Bill Doolin, Auckland University of Technology, 2014, (455 KB pdf)
The 20/20 Trust commissioned Statistics New Zealand to undertake further analysis of the 2013 Census data to get an accurate count of the number and regional distribution of households with school-aged children who do not have access to the internet.
This shows a total of 62,199 New Zealand households with school-aged children who do not have access to the internet. Of these 20,430 (33%) are in Auckland.
Nationally, 15% of households with school-aged children do not have internet access.
Regionally Kawerau (43%), Opotiki (42%) and Wairoa (40%) have the highest percentages.
In Auckland, Mangere-Otahuhu and Otara-Papatoetoe both have 37% with no access.
The results are detailed in the following files for households with school-aged children.
You can download the spreadsheet files for your own analysis – most have multiple data sheets:
- Households with school-aged children without internet access (.xls)
- Digital Disconnect for Auckland Local Boards for households with school-aged children (.xls)
- Ethnicity of households with school-aged children (.xls)
View key data as PDF
The key data sheet from each spreadsheet can also be viewed online as a PDF:
- Households with school-aged children without internet access (.pdf)
- Digital Disconnect for Auckland Local Boards for households with school-aged children (.pdf)
- Ethnicity of households with school-aged children (.pdf)
The report contains 48 baseline recommendations, notes that the education sector is changing significantly as result of new technologies and the internet, and concludes that significant change is required across government if our learners and teachers are to take full advantage of digital learning resources available.
- Download NZ Government Education and Science Committee report (pdf, December 2012) from www.parliament.nz
This report by Knowledge Weavers for the NZ Zealand Computer Society (now ITP – IT Professionals) concludes that “Digital Literacy is now an essential life skill and the right of every NZ citizen”, that “Addressing ICT competence within the workforce would potentially bring about a productivity gain
of up to $1.7 billion per annum for New Zealand” and recommends that New Zealand “Adopt an international standard for ICT competency that is non-proprietary. ICDL/ECDL is recommended.”
- Download A Summary of International Reports, Research and Case Studies of Digital Literacy (.pdf, 2010) from itp.nz
Improving Participation, Retention & Progression of Maori Tertiary Learners in the Whanganui Region (June 2009)
This action research project by Gail Harrison & Whanganui Learning Centre investigated how two Private Training Establishments could improve the participation, retention and progression of Maori Tertiary Learners in the Whanganui Region. The paper identifies ICT as a key driver and cited Computers in Homes and Stepping Up. Penny Robinson’s literature research paper on the issue is also included.
- ‘Improving Participation, Retention & Progression of Maori Tertiary Learners in the Whanganui Region’ on AKO Aotearoa website
- New Zealand Internet Research in the Social Sciences: a listing of recent studies (PDF) from the AUT World Internet Project Publications page.
- Information and Communications Technology (ICT) research from Community Research, ‘Aotearoa’s most comprehensive collection of community-driven research.
- Digital Literacy research from Go ON UK, a cross-sector digital skills charity: The facts, stats and research on digital skills, digital inclusion and beyond